Cultural Competency in Inspecting Ethnic Restaurants:

An Online Training Approach

 

Speaker:                     Cheryl Reeves, MLS, MS

Curriculum Development Specialist

U Albany School of Public Health

 

Level of Knowledge: Basic

 

Short Abstract:

Environmental Health professionals who inspect ethnic restaurants may encounter many challenges. The University at Albany School of Public Health, as a partner in the New York-New Jersey Public Health Training Center, has developed a series of online courses on cross-cultural communication. One case study module in this series involves inspection of a Chinese restaurant. This presentation will give an overview of “Communicate to Make a Difference: Exploring Cross Cultural Communication” with a focus on the development of the case study “Practicing Cross Cultural Communication: The Bamboo Dragon Restaurant.” The presentation will also give participants an opportunity to discuss ways this module might be used to raise awareness about cultural issues in food safety and protection.

Long Abstract:

Environmental Health professionals who inspect ethnic restaurants may encounter many challenges including language barriers and misunderstandings based on cultural differences. Providing training to help these people deal with these challenges is important but difficult. The University at Albany School of Public Health, as a partner in the New York-New Jersey Public Health Training Center, has developed a series of online courses on cross-cultural communication. One case study module in this series involves inspection of a Chinese restaurant. The case study engages participants in analyzing the situation and making choices about how to deal with problems that arise. It does provide some potential solutions to problems encountered but recognizes that each situation must be analyzed separately.

This presentation will give an overview of “Communicate to Make a Difference: Exploring Cross Cultural Communication” with a focus on the development of the case study “Practicing Cross Cultural Communication: The Bamboo Dragon Restaurant.” This will include a discussion of the benefits of scenario-based courses, an analysis of the types of people who have completed the course and their feedback, and a discussion of lessons learned. The presentation will also give participants an opportunity to discuss ways this module might be used to raise awareness about cultural issues in food safety and protection.

Learning Objectives:

  1. Discuss the benefits of scenario-based online training
  2. Describe ways the case study might be used for training
  3. Provide feedback on the effectiveness of the case study

 

Additional Info:

 

While this online training module involves food protection, it might be of interest to any environmental health professions, particularly those involved in regulatory functions.